A significant part of today's pricing announcement is the introduction of new support plans. These plans offer guarantees and priority to users and/or organizations using Nanobox. There are different support plans, each catered to different needs of projects and teams.
Every Nanobox user gets community support out of the box. We're happy to say that our community is extremely active and very willing to help. Every Nanobox user receives an invitation to the Nanobox Slack channel where you can ask questions, gain insight, and help others. We work hard to provide helpful documentation and guides. You can also join the Nanobox Forum and ask questions there. All enough to let you hit the ground running managing your live apps and production infrastructure.
Basic Support adds 9-5 MST (GMT-7) ticketing and hands-on infrastructure support with a guaranteed 24-hour response time. Tickets are submitted in your Nanobox dashboard and support agents are notified directly. These tickets are handled on a first-come, first-serve basis.
Pro Support provides 24/7 ticketing and hands-on infrastructure support with a guaranteed 4-hour response time. When Pro tickets are submitted, support agents are notified immediately. Pro tickets take priority over Basic tickets.
Dedicated Support gives you direct access to the Nanobox team. We will work hands on with you and your team to configure your apps and infrastructure. We are available 24/7 via a dedicated phone number. Your team is given a private, dedicated Slack channel with direct access to our team.
Fully managed support takes all of the infrastructure burden off of your plate. We configure your infrastructure and apps. We actively monitor your infrastructure and respond to fluctuations in usage or health. We send weekly usage and health reports. We are available 24/7 via a dedicated phone number and your team is given a private slack channel with direct access to our team.
Nanobox essentially becomes your DevOps team with Fully Managed Support. And we may even take you out for some tacos.
Making Sure You're Taken Care Of
One of our primary goals as a company is to make sure all of our users are taken care of. We've made a concerted effort to solve problems when they arise and to help users when they need help. These new plans will help ensure our ability to maintain the support required by users as our user base grows.
Our team is still available to answer questions in Slack and we're more than happy to help. What the new paid support plans add is guaranteed response times, priority, and hands-on interaction. If you have any questions, feel free to reach out to email@example.com.
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